This can be done by using the DM returns module. The customer automatically receives an e-mail with a link in which he / she can indicate what can be returned. The customer is then given a choice from the possible return options. In addition, the webshop can decide on the basis of business rules to have return costs paid, which can be settled immediately. The return is then registered and the customer receives the label by e-mail or telephone.
With this module, the webshop can not only automate the returns process and thus see at an early stage what is being returned, but also influence the consumer on the “return behavior”.
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