Consumers expect extensive delivery options for everything. Searches around ‘delivery’ and ‘click and collect’ were higher than ever in 2020.
In fact, the consumer wants his own temporary “Service Level Agreement” for each order. DeliveryMatch can calculate in real time for the entire chain what options there are for the consumer at the time of purchase. This yields 4-7% extra turnover through conversion and retention increase AND saved logistics costs.
Read more about other consumer trends here.