Excellent customer experience is an important factor in e-commerce

The characteristics of your product or service are not enough to distinguish you, you do that mainly by offering an excellent customer experience. The convenience of a flexible shipping and handling option is an important factor here. DM can offer reliable options in real time during the checkout that looks at the entire chain. This gives every online consumer his personal and temporary SLA (Service Level Agreement).

Read more about the research on Twinkle.