E-commerce logistics: mismatch between existing and desired situation

Consumers are becoming increasingly demanding when it comes to logistics services and CO2 emissions. Retailers are increasingly trying to respond to this. However, there is still a major mismatch between what consumers really want and what online stores offer. This is apparent from recent research by Roland Slegers, CEO of DeliveryMatch, in collaboration with the Breda University of Applied Sciences. In his book E-commerce logistics in Europe: integrate or stagnate? to lower.

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