Realize a return process with DeliveryMatch that can unburden you and your customers completely
Returns have become an increasingly important part of e-commerce. This seems a dissatisfier for you and your customers. The DeliveryMatch returns module, you can create a chance of satisfied customers of this dissatisfier and save costs.
How does this work DeliveryMatch?
- From the shop the consumer can directly log a return in a returns dashboard.
- The webshop itself can create his reason codes for returns and adapt and adjust any charges.
- The webshop can change which pick up methods with which carriers are allowed.
- The consumer only gets to see the contents of his order and can select the products and return with one of the shop made available reason codes.
- The consumer can choose from the selection dictated by the webshop sending methods.
- The return will be created automatically and logged into the carrier and the consumer will receive an email with the shipping label.
Sales engine & Cost saver
Through this transparent and simple process, you use the ability to bind your customers which generates retention. In addition, without the intervention of your customer service and / or the carrier the consumer can handle the return as a whole. This saves operating costs.